Pricing
Pay as you go. Not for seats.
Every time CX Signals analyses an account, that's one run. You pay for the runs you use — nothing else. Add as many CSMs to your workspace as you like at no extra cost. Self-serve sign-up opens soon; for now we're onboarding pilot teams, and pilot terms are agreed individually.
- News and open-web monitoring for the account
- Classification against the CS signal taxonomy
- Risk / opportunity labelling with reasoning
- Meeting-ready talking points, fully sourced
- Account health score and attention flags
- Weekly email digest
Everything in a standard run, plus the market around the account.
- Up to 5 competitors monitored per account
- Industry-level shifts affecting the account
- Context labelled by scope, so you can tell an account signal from a market one
For larger teams with procurement, security or contracting requirements.
- Single sign-on
- Custom data processing agreement and security questionnaire
- Invoicing and purchase orders
- Volume terms
* Competitor and industry context is switched on per account, not per workspace — so you can run it on the twenty accounts where the market matters and leave the rest on the standard rate.
Per seat, per month. Add the whole CS team at no cost.
Top up, then spend as you run. No setup fee.
No charge for a failed run.
Minimum commitment or annual contract.
What that works out to
Put your own numbers in. Nothing is sent anywhere — this runs entirely in your browser.
Estimated monthly spend
$150
An estimate, not a quote. Cadence is set per account rather than per team, so most workspaces run their strategic accounts weekly and the long tail monthly — which usually lands below whatever a single cadence here suggests.
Questions
Things people ask before they sign up
What counts as a run?
One analysis of one account. That's a scheduled check on its cadence, or a manual run you trigger yourself. If a run fails, you aren't charged for it.
What if there's no news that week?
The run still happens and is still billed — checking and finding nothing is the system doing its job. Failed runs are never billed. If quiet weeks bother you at your volume, drop those accounts to a monthly cadence.
Do you charge per user?
No. Add every CSM on the team; billing is on runs only. Usage is broken down per CSM in your workspace billing view so you can see where the spend is going.
How does payment work?
Self-serve will be prepaid: add credits to your workspace and each run draws them down, with no contract or annual commitment. We’re not taking payments yet. During the pilot, terms are agreed individually — get in touch and we’ll talk about what fits.
How do I keep spend under control?
You choose the cadence for each account and can see what you’ve spent at any time. Cadence is the main dial: weekly costs roughly four times what monthly does. The estimate above shows what your setup would cost before you commit to it.
Can I try it before committing?
Yes — that’s what the pilot is for. Get in touch and we’ll run your real accounts through it so you can judge the output on companies you actually know.
Pilot programme
Start with your own book of business
We'll run accounts you manage through it, so you can see the output on companies you know well.